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Support means peace of mind, and the confidence of being able to do business without having to worry about whether or not your mission critical infrastructure is in good hands. At Dedico, we recognize this need and answer the call with a bevy of advanced technologies and skilled systems engineers that work tirelessly to give you a managed hosting experience like none other. Whether your operation is in its infancy or is an enterprise, we at Dedico are here to be the IT department you've always wished you had, but never thought you could afford. Not only that, but with our Ubersmith powered customer portal, IRC Chat, Instant Messaging, Email and Phone Support, there is no Support Department as easy to reach and work with as ours here at Dedico - plus we're here 24/7/365, so you don't have to be.
All of our clients immediately have access to our many FREE support features the minute they sign up, but there are situations where more advanced features may be needed. For this reason, we have developed a multi-tierd support package that allows clients to customise their plan to suit their needs. The features of our support packages are outlined below:
Tier1 = $99
Per month / Per Server |
Tier2 = $199
Per month / Per Server |
Tier3 = $299
Per month / Per Server |
Support Services:
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| 15 Minute Reboots |
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| Network Uptime Guarantee |
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| Network Troubleshooting |
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| 24x7 Support Staff |
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| DNS Troubleshooting |
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| Root Console Acces |
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| Bandwidth Graph |
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| 24x7x365 Server Monitoring |
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| Included Remote Reboot Port |
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| Hardware Troubleshooting |
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| Faulty Hardware Replacement |
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| Private VLAN’s |
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| Add/Remove Domains |
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| Kernel Upgrades |
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| FTP Troubleshooting |
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| Add/Remove Users |
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| Apache, MySQL, PHP installation and configuration |
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| Two Free Router ACL entries of your choice |
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| RRDNS Load Distribution Setup |
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| One Free Systems Administration ticket per month* |
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One O/S Reinstall/mo
(additional: $25 ea) |
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| UNLIMITED O/S Reinstalls |
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| Complete Server Security Hardening |
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| Elite Performance Tuning |
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| 10 Free Systems Administration Tickets per month** |
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| 10 Free Router ACL Entries of your choice |
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| Included KVM over IP access |
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| Advanced Network Management |
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| All-inclusive software installation and configuration |
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| Day to Day Server Administration |
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| Enterprise Email Administration |
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| E-Mail Troubleshooting |
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| UNLIMITED Systems Administration tickets |
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| Web Based Email Access |
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| SSL VPN Tunnel (5 Concurrent Connections) |
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| UNLIMITED Router ACL Entries |
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